FAQ for Renters


Where should I start looking for an apartment?

One of the most difficult things to figure out in an apartment search is where to begin. There are so many apartment options to sort through and none of them are available all in the same place. Rentology is here for the purpose of helping you refine your search. For a guide on how to begin your search, check out our Renter’s Resource page.

Is there a fee to use your service?

Rentology is Free and does not charge a fee to the apartment seeker. Our fee is negotiated with the owner which allows us to provide a service to prospective renters free of charge with the exception of applicable processing fees.

What do I need to know before renting an apartment?

What you need to decide is what is important to you in your apartment search. Every renter has a unique set of criteria and every apartment is a little bit different than the next. For more help, check out our Renter’s Resources page.

How long will it take to find an apartment?

Since each person’s apartment search is unique, the amount of time it takes to find the right fit can vary. However, we are committed to taking the time necessary and exhausting all resources we have to helping you find your next home.

What are the costs involved in renting an apartment?

Although the services we offer to help you find an apartment are free, once we have helped you find an apartment that is a good fit, the following fees will need to be paid:

  • $40 Application fee for your application to be processed
  • The First Month’s Rent, equal to the agreed upon monthly rental rate, to secure the apartment once approved.
  • A Security Deposit or move in fee as deemed appropriate by the apartment owner or management between lease signing and move in day

What is the difference between a security deposit and move in fee?

A security deposit, generally equal to 1 month or 1 ½ month’s rent, is an assurance provided to Landlord that no damages will occur to the apartment. Additionally, if damages do occur, the landlord may deduct an amount from the security deposit to pay for their costs. A move in fee is a non-refundable payment that is intended to cover the wear and tear that will occur in the course of the lease term.

What forms of payment do you accept?

Rentology accepts payments for Application Fees in Cash and Credit Card (Visa and Mastercard). For the first month’s rent, we accept Cash, Credit Card or Check. All Security Deposits must be paid in the form of check or certified funds (bank check, cashier’s check, or money order).

How long of a lease do I have to sign?

Most landlords are looking for a full year commitment. However, this may vary by the time of the year and each owner’s individual circumstances. If you need a lease term of less than a year, please let our leasing agent know so we can provide you with the best options.

Will I have to pay the utilities for my new apartment?

Each apartment is different. Apartments that have central air, central heat, or both will commonly require the tenant to cover their own costs. If the apartment had radiant heat it is typically included in the rental price. However, this is not always the case and you should consult with your leasing agent to find out what utility costs you will be responsible for with each apartment.

Can I have a pet?

Every owner or management company has a different view on pets. Some are pet lovers while some have had bad experiences in the past. Rentology strives to document all of our listings that are cat friendly (approx. 75%), dog friendly (approx. 15%), and the apartments that will accept both.

What are the costs associated with having a pet?

This is another situation that is very specific to each owner or management company. While some are looking for an additional security deposit ( ½ to 1 full month extra), others are looking for a pet fee (vary from $150-$500), and some ask for additional pet rent each month. No matter what, pets cost extra.

How do I set up the utilities for my new apartment?

Each apartment is a little bit different and may require you contacting your landlord to find out what you will need to do. A list of utility and cable and internet service provider’s can be found in our Form’s & Info Section.

What if I have more questions that haven’t been answered?

Our highly skilled and qualified staff would be more than happy to answer any additional questions you may have. Please feel free to Contact Us!